Supported software web sites:
Frequently asked questions
Question: I'm using evaluation version of your software (or I'm using free Reanimator). Can I get your support?
Yes, of course. We didn't check the registration code and you do not need to post the registration code in the ticket.
Question: I could not remove virus or I don't know if it is a virus or not.
We can help you.
Unzip Reanimator to your hard drive and install on your computer.
Open Reanimator.exe, choose "Send Report".
Question: How can I get updates?
Use Greatis Web Update software (gwebupdate.exe) for getting the latest version of your software. Gwebupdate.exe is included to the RegRun Suite, Reanimator software and soon to the UnHackMe. Please, set up your firewall to allow Gwebupdate.exe access to the Internet.
Question: Am I supposed to pay for updates? Do I need to pay every year?
No. You purchased lifetime license. All upgrades are free. This has been our policy since 1998. But you can always purchase our new software. Welcome!
Question: Why do you update Application Database only one time per week? Most of antivirus companies release updates every 2 hours?
We do not develop antivirus. Application Database is used to help you in identify if a file is good or bad. It's a useful component but it's not necessary.
Question: I have not received the registration code
Spam filters often block E-mail messages.
Please, set up your spam filter for allowing registration messages from greatis.com and from greatissoftware.com.
If you still did not receive the registration code within more than one day after purchasing, feel free to open a new ticket. Please, send us your order number or e-mail/full name of the person used during payment.
Remember! You can use our software without the registration code. Download an evaluation version. It is fully functional and you can use it for 30 days without limitations. You will register your software after receiving a registration message.
Question: I have lost registration code, what shall I do?
We send you your code for free. Send us your order number or e-mail/full name of the person used during payment. Do not post credit card numbers.
Question: My order was rejected because I live in Russia, Ukraine etc.
Open a new ticket. We will contact the registration company to help you make payment.
Question: I could not register because my code is invalid.
Probably you installed the RegRun Platinum evaluation version and you tried to register UnHackMe from Platinum using registration code for UnHackMe standalone. It will not work. The registration codes for Platinum and UnHackMe are similar but you need to use registration code for purchased software.